Academy Portal account and data deletion

Request in the app

Sign in, open Account, choose account deletion and confirm. You can cancel while the request is pending. We aim to review requests within 30 days. Identity checks or exceptional retention needs can take longer; contact support for an update. When erasure starts, access is revoked and cancellation is no longer available.

Request without signing in

Email support@rabtsite.com with the subject “Academy Portal account deletion”. Include your academy name and account email or username. If acting for a child, explain your relationship. We verify identity and authority. Never send your password or access token. You can also request deletion of particular information without closing the account.

What is deleted

After approval, we anonymize account identifiers, revoke sessions and applicable guardian links, erase messages you sent, and remove associated personal uploads. For a student account, cleanup includes homework submissions and their history, personal learning records, reports, progress notes and student-specific announcements. Shared teaching materials, other participants’ messages and another student’s records are not automatically deleted. Tell support about personal information copied into shared records so it can be reviewed.

File cleanup is retried on failure. The request is only marked completed after associated files are verified removed from active storage. We send the outcome by email when an address is available.

Limited retention and copies

Financial records and minimal lesson/attendance facts may remain only with a documented retention reason and review date. The academy must establish the applicable obligation and retention period. The completion notice explains the recorded reason and next review date; this is a review date, not an automatic expiry. A minimal pseudonymous account and deletion audit remain.

Hosting backups have a separate seven-day retention period. Provider records, delivered emails or notifications, downloaded exports and personal information copied into shared records require separate review. Contact support for their status and any specific retention limitation.